Shipping Policy
Last updated: January 15, 2025
1. Shipping Overview
We ship within the United States only to approved distributors. All orders are processed within 1-2 business days after approval. Delivery estimates are 2–5 business days.
2. Eligibility
Shipping is available exclusively to authorized KRONOSIX distributors. We do not ship to individual consumers or unapproved business accounts.
3. Nicotine Products
Adult Signature Required: All nicotine orders require a signature from someone who is 21 years of age or older at the time of delivery. The delivery carrier will verify age before releasing the package.
4. Delivery Timeframes
| Region | Delivery Time |
|---|---|
| Continental United States | 2-3 business days |
| Alaska | 3-5 business days |
5. Shipping Carriers
We ship via major carriers including UPS and FedEx. The specific carrier will be determined based on your location and order size. Standard shipping options include:
- Ground Shipping: 3-5 business days
- Express Shipping: 2 business days
- Overnight Shipping: 1 business day (additional fees apply)
6. Order Processing
- Orders are processed within 1-2 business days after payment confirmation
- You will receive an email with tracking information once your order ships
- Tracking numbers are updated within 24 hours of shipment
7. Shipping Restrictions
Important: We do not ship to:
- PO Boxes or APO/FPO addresses
- International locations
- States where nicotine products are restricted
- Unapproved business accounts
8. Carrier Delays
KRONOSIX is not responsible for delays caused by shipping carriers, including but not limited to:
- Weather-related delays
- Carrier capacity issues
- Customs clearance (if applicable)
- Failed delivery attempts
9. Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us within 48 hours of the expected delivery date or notification of damage. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
10. Contact
For questions about shipping, please contact us at info@kronosix.com or call 702-603-1883.